We apologise, but for various reasons we do not provide an on-line payment option.

  • Many of our products may require that we assist you in selecting the most appropriate make, model and size.
  • Being a small business we carry limited stock so it's often best that you confirm availability before ordering.
  • Delivery charges will likely depend on your combined order (to give the best possible value to you, we aim to charge only the actual delivery costs).
  • Delivery charges will depend on how and where you wish to take delivery (again, we aim to charge only the actual delivery costs to save you money).

Order and payment process

  1. Once your order details have been finalised, we will send you an invoice.
  2. There's no commitment when placing an order via our Web site. You only make payment if/when you're entirely happy with the invoice.
  3. Once payment has been confirmed, the goods you have ordered will be promptly dispatched.

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Please carefully check your order details below.

Delivery & insurance charges Remember that the prices shown above exclude delivery and insurance charges which will be calculated based on what you have ordered and your stated requirements (next page). The full price will be shown on the invoice when we send it to you, but you can find indicative delivery and insurance pricing here.

Insurance Delivery insurance is optional (except where, and so far as, it may be provided as standard). Since loss or damage to products becomes the customer's risk after they leave FurBall, it is recommended that you take advantage of this facility.

Return of goods We comply with the Consumer Protection Act in this regard, however you should be aware of your rights and obligations. You would be entitled to receive a full refund within 10 business days after delivery if the goods purchased were found to be damaged or unsuitable for the indicated purpose (i.e. were not as advertised by FurBall, or were not suitable for the purpose you had explicitly communicated to FurBall and for which FurBall had explicitly advised you they would be suitable). Your selection of an incorrect size would not be a valid reason for return under the Act, so you should take care to check and confirm measurements before ordering. Goods and packaging should be returned in the same condition as they were received, and FurBall has the right under the Act to deduct from any refund the costs of rendering goods and/or packaging fit for re-stocking. It is important, therefore, that you do not damage packaging when inspecting goods. FurBall may (upon request) consider returns under other circumstances, but with no obligation.

If you are sure the order details above are correct, and have read the above important information, then please continue with the checkout process.

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