Ordering To place an order, please specify quantities on the relevant product(s) page(s) (use the plus/minus buttons and/or manually edit quantities) and then proceed to checkout.
For anything else, please contact us via one of the 3 methods indicated below:
1) Chat with us interactively
When chat is activated on the site (it's not always), you would see a minimised chat widget hovering in the bottom right corner of every page on our site. Click to open the chat widget and talk to us.
Please just bear in mind that we are not always on-line (we work office hours, as shown below) and at times may be away from our desks (e.g. busy attending to other customers). If the widget shows that we're not available to chat right now, then just submit your details via the widget and we'll get back to you as soon as we can, or you can try again later.
2) Submit enquiries or feedback using this form
3) Communicate with us as shown below
We will respond as soon as possible.
If you don't receive a response within 1 working day then something may have gone wrong, so then please contact us again (perhaps by a different medium).
(voice calls only, not SMS)
+27 11 314 4674 or
+27 82 958 9481
Mon-Thu: 09:00-16:00 Fri: 09:00-15:00 Sat-Sun and public holidays: closed
Please note that we are a small business, and we may be in the stock room or attending to other customers when you call. If you can't get hold of us, then please leave a voice message and we'll get back to you as soon as we can. Alternatively, please try again later or use an alternative contact medium.
+27 (0)86 616-3078
FurBall Pet Products
149 Graham Road
We do not cater for contacts via any other channel, including: SMS, WhatsApp, Twitter, LinkedIn.