Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
We comply with the Consumer Protection Act in this regard, however you should be aware of your rights and obligations. As all of our products are imported, and at times the shipping costs more than the product itself, we are not able to offer extended warranties.
You are entitled to receive a full refund within 10 business days after delivery if the goods purchased were found to be damaged or unsuitable for the indicated purpose (i.e. were not as advertised by FurBall, or were not suitable for the purpose you had explicitly communicated to FurBall and for which FurBall had explicitly advised you they would be suitable).
Your selection of an incorrect size would not be a valid reason for return under the Act, so you should take care to check and confirm measurements before ordering.
Goods and packaging should be returned in the same condition as they were received, and FurBall has the right under the Act to deduct from any refund the costs of rendering goods and/or packaging fit for re-stocking. It is important, therefore, that you do not damage packaging when inspecting goods.
FurBall may (upon request) consider returns under other circumstances, but with no obligation. Please refer to our terms and conditions for more information.